40 QUALITY MANAGEMENT To ensure the quality of hospital care, RHÖN-KLINIKUM AG also in 2013 availed itself of the tried and proven instru- ments and analysis systems to measure and evaluate re- sults quality of hospital care, process quality as well as structural quality. In this context, systems at both the in- dividual hospital level and the Group as a whole were used. By way of example, some of the activities of the quality management of RHÖN-KLINIKUM AG are present- ed below. QUALITY ASSURANCE ACCORDING TO 4QD For several years RHÖN-KLINIKUM AG, as one of the founding members of 4QD ­ Qualitätskliniken.de GmbH, has been committed to fair and transparent competition of hospitals in Germany in the area of quality. On the website "Qualitätskliniken.de", defined quality criteria of the participating hospitals are presented clearly and com- prehensibly. This gives patients the means of making an objective comparison of the different facilities. Hospitals, too, benefit from this system. From the available data they can identify and bring about the necessary quality improvements. Last year, the focus from the perspective of RHÖN-KLINIKUM AG was on further developing the 4QD system along methodological lines. In this way we wish to achieve further improvements in the hospital care provided by our facilities. QUALITY REPORT In financial year 2013, work at all organisational levels of RHÖN-KLINIKUM AG was geared to the Company's new strategic orientation. That also rings true for quality management, medical controlling and hygiene manage- ment, with the quality of hospital care being the primary focus of interest for us as in previous years.
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